Saas Sessions With Sunil
S8E1 - Impact of Customer Success on Gross & Net Retention ft. Luke Diaz, Director of Customer Success at AppZen
- Autor: Vários
- Narrador: Vários
- Editora: Podcast
- Duração: 0:33:56
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Sinopse
In this episode, I hosted Luke Diaz, Director of Customer Success at AppZen.Luke is passionate about building and leading high-performance customer-success orgs.We explored strategies for achieving best-in-class gross and net retention, emphasizing the importance of customer onboarding, churn post-mortems, and aligning compensation plans.We also discussed how to use the voice of the customer to prevent churn.All this and more with Luke in this episode.Connect with Luke on LinkedIn.